The exciting and innovative Safire mobile app will enhance the overall beneficiaries’ experience with Safire. There are several exciting functions, packaged into a one app to ensure client service excellence!
Beneficiaries will be able to submit and store important information about themselves or their family to access in an emergency situation.
Services include requests via the app and beneficiaries can include photographs, capture relevant data for assessment and add their own descriptions for example.
There is a built-in panic button to push in case of an emergency. The panic button will send an alert into the call centre to “call back” the beneficiary and arrange immediate assistance.
Functionality is built-in to lodge a notification of incident to expedite a claim with step-by-step assistance every step of the way. Beneficiaries will also be prompted to take photos for evidence at the scene and these photos will be date and time stamped to keep a proper audit trail and enable Safire to expedite the processing of the claim.
Beneficiaries will be able to access Safire suite of customised assistance and emergency services via the app with content that explains what they are covered for prior to calling the call centre. Recommendations can be made to friends and family about our products and services.
There is an area within the app where Beneficiaries can do pre-inspection vehicles. They will be able to take photos of the front, side and back of the vehicle. The full pre-inspection detail will be sent through to Safire via email to assess and so much more!